At Optimum Peak Wellness, we value your time and ours. To ensure fair access to appointments and programs, we have established the following cancellation policy:

1. Appointment Cancellations

• All cancellations must be made with at least 24 hours’ notice.
• An “on-time” cancellation is one made by phone, text message, or email.
• Cancellations made with less than 24 hours’ notice are considered late cancellations.

2. Missed Appointments & Late Cancellations

• A $50 fee will be charged for any missed appointment (“no-show”) or late cancellation.
• This fee is not billable to insurance and is the patient/client’s responsibility.
• For prepaid sessions or packages, the session will be forfeited in place of the $50 fee.

3. Rescheduling

• Appointments may be rescheduled without penalty if notice is given at least 24 hours in advance.
• Rescheduling requests must also be made by phone, text message, or email.

4. Late Arrivals

• If you arrive late, your session may be shortened to respect the next client’s time.
• The full session fee will still apply.

5. Exceptions

• We understand emergencies happen. Exceptions for sudden illness, medical emergencies, or inclement weather will be considered at the discretion of our staff.

6. Responsibility

• Patients/clients are responsible for paying cancellation or no-show fees directly.
• Fees must be settled before future appointments can be scheduled.